Privacy Policy

Who holds the account

The person who signs in - almost always a parent or guardian - is the account holder. Guardians sign in themselves, with Google, Apple, or an emailed sign-in link, and enter their own contact and payment details.

An athlete’s profile - name, birthdate, sport, school, graduation year, and any medical notes a coach should know - is entered by Fortified staff, from information the guardian has already given us, not typed into the app by the athlete. An athlete can sign in on their own account only once our records show they are 18 or older; there is no self-registration for a minor, and no Google or Apple sign-in path for an athlete account.

Information we collect

Account and contact information. Your name, email address, and phone number, used to create your account, sign you in, send receipts and booking confirmations, and reach you about your membership.

Athlete information. Name, birthdate, sport, school, graduation year, and any health or safety notes a coach should know (for example, an allergy or a past injury), entered by our staff and used only to run training safely and administer your program.

Payment and purchase information. Your order, membership, and payment history, so we can show you receipts and manage your billing. Full card numbers are never entered into or stored by our systems - card entry happens directly on our payment processor Stripe’s own secure checkout or card reader. We keep only the card brand, the last 4 digits, and Stripe’s reference IDs for your payments and subscriptions.

Communications. If you inquire about our programs, a staff member may follow up by call or text, and we keep a record of that conversation. If you contact us, we keep a record of that too.

Account identifiers. An internal account ID that ties your sign-in, bookings, and billing together. It is not used to track you outside the app.

What we don’t collect

We don’t use analytics or advertising software of any kind - no ad identifiers, no cross-app tracking, no behavioral profiling. We don’t access your device’s location, contacts, photos, or camera. We don’t buy, sell, or rent your personal information to anyone.

How we use information

We use the information above to:

• Create and secure your account, and let you sign in
• Book, reschedule, and track class and session credits
• Process payments, memberships, and pauses, and show you accurate receipts
• Run training safely, with the health and safety notes a coach needs
• Send booking confirmations, billing notices, and service updates
• Respond to questions you or your family send us
• Meet our legal, tax, and accounting obligations

How we share information

We share information only with the service providers who help us run the app, and only so they can perform that service for us - never for their own marketing or resale.

• Stripe, to process payments and manage subscriptions
• Resend, to deliver transactional email (receipts, sign-in links, booking notices)
• RingCentral, to place or receive calls and texts with our staff
• Our hosting and database providers, to run and store the app securely

Children’s privacy

The Fortified app is not directed at children, and no child signs in, registers, or enters information into it themselves. Where an athlete is under 18, their profile is entered by our staff from information their guardian has already provided us directly - not collected from the child through the app.

Data security

Information sent between your device and our servers is encrypted in transit. Access to member and athlete records is limited to the staff who need it to do their jobs. No method of storing or transmitting information is completely secure, but we work to protect your information using industry-standard safeguards.

How long we keep information

We keep account, booking, and payment records for as long as your account is active and afterward as needed to meet our legal, tax, and accounting obligations. If you delete your account, we remove or anonymize information that we’re not required to keep.

Your choices

From your account’s Profile tab, at any time, you can:

• Cancel a membership
• Delete your account
• Update your contact information

Changes to this policy

If we change what we collect or how we use it, we’ll update this page and change the date below. We encourage you to check back here from time to time.

Contact us

Questions about this policy or your information can be sent to:

Fortified Sports Performance
1551 Beltmill Parkway
Saginaw, TX
[email protected]